Bad Moon · Support
Need a hand from the universe?
We can’t promise the universe will help. We can promise a human will read your note.
hello@badmoon.appFrequently asked questions
The useful answers.
I didn’t receive my confirmation email.
Check spam or junk first, then confirm that the address is correct. If it still hasn’t arrived, contact hello@badmoon.app with the email address you used. Never send us your password.
I forgot my password.
On the sign-in screen, tap Forgot Password and enter your account email. Follow the secure link in the email to set a new password. If the link has expired, request a fresh one.
How do I delete my account?
Open Bad Moon’s daily reading, tap the account button, choose Delete Account, and confirm Delete My Account. This permanently deletes the authenticated account and associated saved data. If you cannot sign in, email us for help.
Why does today’s reading stay the same?
Bad Moon creates one reading per calendar day and caches it locally so the reading stays consistent. A new day brings a new reading.
Is Bad Moon medical, legal, or financial advice?
No. Bad Moon is astrology-inspired entertainment and reflection. It is not a substitute for professional advice.
How do I report a problem?
Email hello@badmoon.app with a short description, your device model, and the app version. Please do not include passwords, access codes, or account tokens.